WHO IS BEHIND THE SCENES
Registered with the Amtsgericht Köln, HRB Nr. 101266
Sales tax identification number: DE124601328
Listed in the intermediary register with the number:
D-SC40-5VW6C-85 in accordance with § 11a Gewerbeordnung [German Industrial Code]
Competent Supervisory Authority:
Industrie- und Handelskammer Köln
Unter Sachsenhausen 10-26
The time required to deal with your complaint will depend on the circumstances; if a prompt reply is not possible, we will inform you of the underlying reasons and when the investigation is likely to be completed.
The Ecclesia Group is strongly committed to resolve any dispute arising out of or in connection with our contractual relationship amicably. We are obliged to take part in extrajudicial settlement of disputes before the Arbitration Boards of
where these arbitration bodies are competent.
In accordance with the Regulation (EC) No 524/2013 on Online Dispute Resolution for Consumer Disputes, we would like to inform you about the ODR-platform which is accessible at http://ec.europa.eu/consumers/odr/.